ETC will focus participants on strategies for sending and receiving messages that cultivate individual success, build positive working relationships and boost organizational achievement. We will explore and practice techniques to enhance employee’s abilities to present ideas, work in teams and follow directions.

Topics can include:

Active listening
Assertive communication
Establishing credibility
Creating and delivering successful presentations
Communication styles
Effective meeting guidelines
Giving and receiving directions
Persuading and influencing
Providing and receiving feedback
Workplace etiquette
Non-verbal communication
Moving from conflict to collaboration
Avoiding negativity
Appropriate self-promotion
Creating a strong “virtual presence” (telephone, email & voice mail)
Handling difficult situations